๐ Contextual Inquiry
= A semi structured interview (= ethnographic field study), during which a researcher watches & discusses a User performing their normal activities
Phases
- Introduction (~15ย min)
- Goal: Establish roles
- How:
- Introduce project/goals
- Written consent
- Discover relevant information
- Transition (~2 min)
- Goal: Transition to step 3
- How:
- Ask participant to start performing tasks
- Field interview (~1.5 h)
- Goal: Observation, discussion and documentation of the tasks
- How:
- Role of the user?
- Artefacts?
- Key tasks?
- Problems?
- End (~10 min)
- Goal: Clear up misconceptions
- How:
- Summarize the process
- Say goodbye