👤 Human centered design process (ISO 9241-210) §

= a user centered design framework that involves the human perspective in all steps

How? §

1. Planning: Choose 📝 Design rules and methods for each step
2. Understand: 🔎 User Task Analysis
3. Specify: e.g. User Stories
4. Produce:
   1. 💆 User Experience Design
   2. 👉 Interaction Design
   3. 🖼 User Interface Design
   4. 🦿 Prototyping
5. Evaluate

👎 Cons: §

• users may have wrong/conflicting views
• users may be resistant to change