🗺 User journey mapping
= a visualization of the process a 👤 User goes through to achieve a goal
How
- Define the maps scope
- Collect data (→ data collection methods)
- Create the map
👍 Pros
- find pain points of user → weak points of 💄 Product
- visual representation of how users interact with the produce
📖 Example:
/VL06/RES/user_journey.png)
🔗 Links